Its always recommended updating the phone even though it is a minor update to embellish the new features and increases the stability in the Samsung S10. Write the password and you can access the particular network. Enabling safe mode will deactivate all the third-party applications, thereafter try using the Wi-Fi calling feature. To do this, press and hold the sleep/wake button and Home button simultaneously until your iPhone goes blank; keep pressing both buttons. Hold the Power Key to switch on the device. My wifi calling settings have been updated from sprints end after a call. when I'm at my desk, not 3 stories below the earf). View all Secret Dial Codes & Sprint Hash Codes (Complete List) for a complete list of Sprint & CDMA Dial Codes and HashCodes. This is an utter company line. jennatintera BE⁷ (@jennatintera) reported an hour ago. Within a few moments, you can see an Apple logo on your iPhone’s screen. If any update is available, download and install it. Please read the o p, and all issues on this thread. Most times the receiving party on your call will complain about choppiness and poor voice quality. However, it appears that Vz will not allow unlocked BYOD phones to use their Wi-Fi Calling feature (unlike T-Mobile, Sprint and AT&T). When in range of an enabled Wi-Fi network, your phone will transition to Wi-Fi Calling mode within 15 - 60 seconds. Seems to be a way the the s10 handles wifi and sprints network. Tap the Wi-Fi calling switch on / off. It will be set to Roaming only. 1 Like Reply. I'm not sure why some people don't believe this works. Tap the Keypad tab, then tap Menu > Settings. Still, there can be problems that prevent this from working properly on your iPhone. I was literally on the chat and then the phone for FOUR HOURS with Sprint. When you tap on the app you will have a list displaying battery, memory, storage, etc. On my S10+, I've been getting "Can't determine your location" errors/notifications when my phone can not find any cellular network, but IS connected to a WiFi network. This all came about in that legal agreement and/or FCC deal where Sprint bought the Clear/ClearWire spectrum or something to that effect and has to supply this mobile data option till mid-2030’s. If your Galaxy S10 still can’t make or receive calls at this time, the next logical step to do is to deal with the Phone app. If you have 2 bars, you may have sufficient cell service for calls to be routed through cellular. Adam is a writer at seektogeek.com who always finds the latest tips about Android Phones and shares with readers through this platform. In form, to solve Wi-Fi Calling issue on Samsung Galaxy S10 you can perform the same, but there some tricks to be performed before that. Samsung Galaxy S8/S9/S10 MMS over WiFi issues reported ... Another glitch that we recently disclosed is related to Caller ID and spam protection not working effectively on Galaxy S8/S8+, S8 Active and Note8 phones. I have excellent wifi coverage in my house as I use a dedicated Ubiquity Unifi AP. I still do not have a working phone. Go to settings, then apps. Please follow the steps below and let me know if this works for you. I just switched over from an s9 to the s10 on Sprint. I'm not knocking them and it's great that they are here, it's just what they're limited to for information and ability. Phone must be deactivated & all personal data deleted. With the Infinity-O screen providing a generous screen to body ratio and the triple camera sensors offering much wider photos, this phone is a … Set connection preference. Edit: Fixed by doing a … Seems to be a way the the s10 handles wifi and sprints network. Restart your iPhone. We've found it has helped turn things around for some folks and would be glad to try and help you out. If WiFi calling has stopped on your iPhone, sometimes simply rebooting your device can fix the problem. I purchased a Note 8 unlocked almost two years ago. In addition, social apps like WhatsApp, Messenger, etc also allows you to make calls. Background data sync settings will be turned on. or pass this on to any software devs? Click the search icon and type "calling" and you will see "Wi-Fi Calling" app listed below the search bar. Coverage has been verified, but the phone is not doing what it should. If still, you are regularly going through Wi-Fi calling issue on your Samsung Galaxy S10, then you need to restart your router. Best USB C Charging Cables for Samsung Phones 2020, Top USB C Flash Drives To Expand Storage on Samsung Phones, Best Screen Replacement Toolkit for Samsung S10, Note 10, Best Wireless Headphones for Samsung Phones 2020, Best Wireless Charging Pads For Samsung Buds/Phones/Watch. Now restart your device and check Wi-Fi connect or not. And this Wi-Fi calling is just carrier evolution, so when you don’t want to use third-party applications, the default Wi-Fi calling is there to make Wi-Fi calls. On My T-Mobile app, register/enter your E911 location. Wifi calling did not work. It's very difficult to get any sort of bugs addressed. Reset Network Settings on Samsung Galaxy S10, Fix “Unfortunately Gallery has Stopped” error on Samsung Galaxy S10, Why Notification Pop-ups not appearing on Samsung S10, How to Connect PS5 Controller with Windows/Mac, How to Download Apps on Xbox Series S and Series X, How to Connect Xbox Series X and Series S to PC, Best External SSD Drives for Xbox Series X and Series S, How to Request Refund on PS5? Calls drop often whether on wifi calling or mobile network. I believe this must be some sort of bug in the S10+. From the Home screen, swipe up on an empty spot to open the Phone icon. Verify that cable is accurately fitted on your modem and router. Once the device is connected to a Wi-Fi network, from the home screen, swipe down the Status bar. Now I am trying to figure out how to make it work again. Deep down the Wi-Fi calling is dependent on the carrier. Please mark as accepted if this solution worked for you. However, that's long in the past. Now I am trying to figure out how to make it work again. Solution #4. Save my name, email, and website in this browser for the next time I comment. To perform a hard reset you can also disconnect the power plug which can fix most of the issue and if your service provider has done an update, it will work as expected. Note: If you are unable to perform a reset over WiFi, disable the WiFi antenna in settings and connect to mobile data. ; Active account: The service connects through T-Mobile service and uses your phone number, so your account must be active. That might be something to try (remove the data from the wifi calling apps, reboot, call sprint to have them remove and re-add wifi calling to your account, then re-activate it). The tier 3 team that you've spoken with is going to have the most up to date information. Network selection mode will be set to automatic. Wait until all the light on the router becomes green. Despite being on a very strong WiFi network even. At-least disconnects the power plug for 50-60 seconds before you connect it back. There could also be a networking issue between you and their wifi calling server. Hence the reason, I need to use WiFi calling there otherwise I wouldn't get any calls/texts! We only have a few CS support members that will suggest phone factory resets and network data profile resets. 1 Like Reply. This is only the S10/S10+ WiFi Calling. Update: after speaking with sprint tier 3 and exhausting all troubleshooting items, the sprint tech referred me to Samsung to bring the issue to their attention. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your device will prioritize a network connection over WiFi when the connection is strong enough to make and receive calls. If your Galaxy S10 is able to connect to the wifi network but there’s no internet connection, that’s probably a wifi trouble. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Tap Wifi calling switch; When the wifi calling is set off, tap the switch to turn it on. None of these dial codes work with every device. Tap the Wi-Fi Calling switch to turn it ON. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. Just open the phone dialer (as if you are going to place a call) and dial ##DIALCode# or *#*#DIALCode#*#*. If you are at the first time to activate the Wifi calling, just refer to Activate wifi calling. Doing a cursory Google search I also see that others have reported an issue. Turn on Wi-Fi and connect to a Wi-Fi network. Wi-Fi calling is an outstanding feature which lets you make calls and texts over Wi-Fi network. Something is conflicting specifically on these phones for sure. The Galaxy S10 series, including Galaxy S10 Plus, Galaxy S10 and Galaxy S10 E, is definitely one of the best smartphones in 2019. Use another Smartphone and stay near the router, to verify if the issue is in a smartphone or a router. After doing this your network setting will be reset. Tap the Settings icon. Thanks Greg! By default disable Wi-Fi calling on your S10 plus device. [Games, Add-Ons, Subscriptions, Pre-Orders], How to Free Up Storage on PS5 | Delete Other Storage, Samsung Android 11 and One UI 3.0 Update Schedule, How to Delete/Remove Profiles on Xbox Series X, Series S, Next, enter the emergency location (E911) info and tap. I'll test tomorrow and report back. port from other carrier to Sprint, remain active & in good standing for 30 days before card issuance & buyback of working phone in good condition (the device is unlocked, powers on and there are no broken, missing or cracked pieces) tied to offer. . That said, I sure hope they figure this thing out because it is NOT behaving as it should. Sprint uses CDMA and LTE technology. Helping Hand In response ... After switching wifi calling back on at the my o2 website after the upgrade and a reboot of phone today there is wifi calling back and working. The Safe Mode label will be displayed on the lower level of the screen. Android Phones: Wi-Fi Calling is supported on most current Android phones. As in the solution, you would have to force Wifi calling. When the Wi-Fi calling on Samsung S10 stopped working only after installing any third-party application, then put the phone in safe mode will help you find which app is causing the issue. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. You don't have a WiFi network connection. iOS also supports the ability to do Wi-Fi Calling on other select Apple devices that support iCloud accounts. If not fix issue, check wall outlet power is working or not. Excellent find. Wifi calling is in fact enabled. Set up Wi-Fi Calling. Been looking at the community and many are also experiencing data problems with their new galaxy devices I wonder if these things are related! It has to do with Wi-Fi calling specifically and network connectivity. The Samsung Galaxy S10 is presumed to switch accordingly to 4G or Wi-Fi if it is available. If it works properly, then restart the phone to exit the safe mode and start deleting most recently installed third-party applications. After the device completely turns off remove the SIM from the device by using a SIM ejector tool. The phone can access Wi-Fi calling to the limited distance, so they usually experience a frequently call dropping issue on Samsung Galaxy S10. unless I am on 3g. Hours of Operations are 7AM - 8PM CST. WiFi calling worked fine on my S9+ in this location/WiFi network. After that, you can tap “Turn off Wifi Calling” to confirm. I was on the phone for 2 … Oh and sprint ... You're welcome if this works. Wifi calling is NOT Wifi. Remove connected Wi-Fi from your galaxy S9 & S9 plus and again add Wi-Fi network on your Oreo phone. Which phone do you have and we can direct you how to turn on this feature. Make sure turn on Wi-Fi in your device to enable wifi calling. Learn how to set up your E911 address. Here are some reasons why WiFi calling may not be working: The WiFi calling setting is turned off in your phone’s settings. Finger crossed. To clarify, on this same WiFi network (eduroam) the WiFi calling works fine granted I have also a connection to Sprint cellular network and/or roaming network (e.g. To use Wi-Fi calling, enable the Wi-Fi calling option from the Settings menu on your phone. Has the coverage in your area been verified? Now we both have s10 and s10+ and wifi calling is a problem. The Samsung Galaxy S10 range of phones are powerful and popular, but not without their issues. Wi-Fi calling automatically activates when poor network signal in your device. When you search on the web, you will find that most of the problems on Samsung Galaxy S10 can be solved by performing the quick reboot. So don’t skip any of the trick present in the article. I cannot receive incoming text messages Change that to never and reset your device. Search the icon and turn off the wireless connection. Constant dropped calls, messages not coming through. Firstly verify that the service provider is not facing any problem. S10+ and WiFi calling location issues - requires cellular network. By performing this task will fix the issue like this. Have you tried troubleshooting through any of the issues with data? I have tried re-entering my address during the initial wifi calling setup. I'm not very optimistic for your situation, though, sorry. But at some point, there are missing a file that could generate glitch and disturb the Wi-Fi network. To use T-Mobile Wi-Fi Calling, you need: E911 address: Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. Way back when in these Sprint Community Forums, maybe 4-5 years ago now, there used to be people on the phone development teams in these forums, answering questions, collecting bug information, etc. I'm just trying to find out when or if a fix is being worked on because nobody seems to know anything and I have 7 days left to switch carriers and return all phones purchased. Re: Wifi calling not working with Android Pie (Pixel XL) ‎10-03-2019 05:39 PM - edited ‎10-03-2019 05:40 PM It is nothing to do with me making calls I could not actually give a toss about how the phone connects... in SIMPLE terms the issue is It seems to reset something that resetting the cellular programming does not reset. Turn on Wi-Fi. So the @sprint @sprintcare story got worse. StellarTraveler. Highlighted. To check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option.. iOS Phones: Wi-Fi Calling is available on iPhone 5c and newer. Tap Wi-Fi Calling. From the Home screen, swipe up on an empty spot to open the Phone icon. I never received these messages on my S9+ using the device in the same locations as I am my S10+. Network Reset for Android Phones. Connect to WiFi (if available) Go to the dial pad or phone app How to clear saved Wi-Fi Networks on Samsung Galaxy S10? I have done essentially all I believe I can do. This is the best tricks to fix Wi-Fi calling issue on your Samsung Galaxy S10. Sprint believes this to be a device issue. A list of saved Wi-Fi networks will feature on your screen. after many hours of troubleshooting on the phone & web with both tier 1 & 2 support at VZ & Moto the only answer that I get is that it should work but each company blames the other for the issue. 3 rd Way: Remove & Re-enter Wi-Fi password to fix Galaxy S9 WiFi not working problem. Sprint used to use a hacked up version of WiFi-calling that was different than other carriers, but I believe that they are using the standard protocol that is supported in Android natively now? Turn off the Wi-Fi calling and switch off the Samsung Galaxy S10 once again. Confirm wifi is working. I flashed the AT&T firmware to the unlocked device and wifi calling worked. The problem continues for many because while entering the home or office it will instantly connect to your office or home network. As an aside, the quality of WiFi-calling for phone calls can be VERY hit or miss. Wi-Fi Calling, Explained. Most issues I've seen for the s10 series has been on sprint only. Once everything is ready to go, restart the phone. Delete Wi-Fi network on Galaxy S9 Oreo: However, it clearly is not. If you recently purchased the Samsung Galaxy S10 or you using it for a long time it doesn’t matter. Some of these hash codes work with not only Sprint and Sprint MVNOs but also other CDMA carriers like Verizon Wireless. The device will ask your password or fingerprint to approve the request. The final option is to reset your WiFi, mobile and bluetooth settings that will be available under System > Reset options. and not switch back to lte until I toggle airplane mod... S10+ and WiFi calling location issues - requires c... From the Home screen, swipe up on an empty spot to open the. Wi-Fi calling is a great back-up when you’re in an area with little or no cellular coverage. If it is not present there, then just look it up via your settings search-bar. WiFi calling is somehow conflicting with sprints network. This happens in the basement at my work where there is no detectable cell signals by any service provider. If there is any physical obstacle such as a wall, then you need to move the router or a device in an open space to prevent it from disturbance. After completing this procedure, the following changes will occur: I believe I have finally found a "fix" for this location message that users recieve on Wi-Fi calling. Update your router and it should permit you to access the call from any part of the limited area without any network problem. I have 2 pixel 3 xl phones and both of them will often get stuck on 3g So until you will not restart your device it will be not fixed. Was able to receive mms while talking on the phone as long as I had WiFi. This needs to be escalated. Was able to receive mms while talking on the phone as long as I had WiFi. Wifi calling is not on by default. My only issue is in my work basement where I have to be occasionally. Req. What about cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices Sprint allows. I have also done a network reset, multiple soft resets and a factory reset. It has been 2 days since I've recieved one from my basement where it happens multiple times per evening. If prompted, you can review the information. Any Sprint folks can help? If none of the above options are working, then check this Reddit post out. I have a Samsung Galaxy Note10+. My Note dies and I purchase an unlocked S10+ because they surely wouldn't pull the same trick again. In this page we are going to provide you with the latest, fastest and most reliable Sprint apn settings for your smartphone, no matter whether you have an Android, iPhone or Windows Phone, this will work flawlessly and within a few minutes you will be all set! … Most issues I've seen for the s10 series has been on sprint only. Follow Us On Facebook & Twitter for Latest Tips and Tricks. Open the Settings page and head to Calling Plus; Find the option that reads Wi-Fi Calling; Scroll to find Wi-Fi Calling Networks and make sure your home network is enabled; If your home network is disabled, you may not be able to make phone calls which is why it is important to undergo this process Our Community is BACK!! Please follow the steps below and check if this work: Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the device is connected to a Wi-Fi network. euroslam. While Wi-Fi Calling is a stock app, the only choice left for you to update the entire system software, and make sure Wi-Fi is working on your phone. Please note data is bad near my home so I believe this to be either a problem with the phone which would require an update or something on sprints end that had yet to be corrected.I'm open to suggestion. In location settings, I have the Bluetooth and WiFi networks both checked "on" to be used for higher accuracy in location finding. This iPhone 12 is crap! What You Can Do To Fix It Tap the Keypad tab, then tap Menu > Settings. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. Paired Bluetooth devices will be deleted. Coming from a note 8 via att, never experienced this issue ever, my wife either with her s9. They put me on hold, they transferred me, they did nothing. Is there something going on with the latest version of Android/Sprint firmware that broke something? I at least live very close to a tower so I have great home coverage. After … I'm not sure why some people don't believe this works. You can use advanced calling to enjoy HD voice and 4D video calling on galaxy S10 Plus and S10 One UI. It should off-load all calling/text features to the WiFi-Calling when it's connected to WiFi calling. Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting. It’s been a long time since we are using Wi-Fi calling but with Skype and other similar applications. If the device doesn’t do the same, you can restrict your device to use a cellular connection. If it is not fixed yet, switch on Never Use Cellular Network to stimulate all calls on your personalized network. Device will not be returned. Turn off your Samsung Galaxy S10 and perform the reboot method. Samsung S10 Wi-Fi Calling Not Working: 12 Workarounds, Samsung S10 Wi-Fi Calling Not Working | S10e Wi-Fi Not Showing, Here’s how to set up Wi-Fi calling on Samsung S10, Remove SIM Card and Disable Wi-Fi Calling, Check Your Router Distance to fix Frequently Call Dropping Issue, Clear all Saved Wi-Fi Networks on Your Samsung Galaxy S10. This is not how the S9+ behaved for me (mostly). Highlighted. Tap 'Mobile Data" and look for the second menu item from the bottom, restrict background data. Was working fine on s8 plus sim moved to new s10 plus now not working. Coverage has been verified, but the phone is not doing what it should. Turn on your device without inserting the SIM. The service provider will offer you multiple numbers of network settings that your Samsung Galaxy S10 will download and install when you initial access it. On the surface, WiFi calling seems like it's a great thing, but it fails more often than works on Sprint phones or perhaps Samsung phones. Unfortunately though as a new user of sprint and someone who just picked up this phone I may have to go to another network to use it. How to add Wi-Fi Networks on Samsung Galaxy S10? Once the address is successfully verified, Wi-Fi calling is enabled. Here are some of the most common, with fixes and workarounds. Download and install any updates that are provided by your service provides that might fix your issue. Sprint apn settings – Step by Step Configuration.. The brand new iPhone 8 works but not the 2 Samsungs. I also cannot send mms via wifi, only data which worked on my note 8 and s9. Press and hold the Power button, when Samsung appears, release the Power button and immediately hold the Volume down button until the phone restarts. When the Wi-Fi calling on Samsung S10 stopped working only after installing any third-party application, then put the phone in safe mode will help you find which app is causing the issue. Many users have a habit to talk on the phone while walking, during that time they unwillingly move far from the router. Make sure to connect the phone to Wi-Fi and it should be charged at least 50%. Sprint tier 3 has been contacted and a ticket created for the issues on the s10. It's wildly inconvenient to have this not work, but workable for my situation. Not true for other carriers for some reason. Troubleshooting WiFi calling on an Android Device. You have entered an incorrect email address! To fix Wi-Fi Calling issues on your Galaxy S10e, or on any Samsung phone, clearing Wi-Fi calling cache is a smart move. Find the Wi-Fi calling, which is nearly at the end of the screen as all the apps are listed alphabetically. Use the Power Key to turn off the Samsung Galaxy S10. If prompted, enter your current location information, then follow any additional prompts to enable Wi-Fi Calling. Unfortunately though as a new user of sprint and someone who just picked up this phone I may have to go to another network to use it. Once complete, a confirmation window will appear. My daughters LG tribute (free) can send mms over wifi, use wifi calling without notifications and doesn't have call/data loss issues. Connect it back Troubleshooting through any of the limited distance, so they usually experience a frequently dropping... Latest Tips about Android phones: Wi-Fi calling is a writer at seektogeek.com who always finds the latest version Android/Sprint. Then follow any additional prompts to enable wifi calling on sprint only and help out. Or office it will be available under System > reset options possible matches as type! And install it calling ” to confirm I also can not receive incoming messages. Other CDMA carriers like Verizon Wireless worked fine on my S9+ in this location/WiFi network Android/Sprint! 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